New Mul­ti­lin­gual Self-Ser­vice Kiosk at Busi­nes­sAs­e­ma Helps with Every­day Ques­tions

The City of Oulu has intro­duced a new AI-pow­ered self-ser­vice kiosk at Busi­nes­sAs­e­ma. Open on week­days from 9 AM to 4 PM, the kiosk is avail­able to all vis­i­tors with­out the need for an appoint­ment.

The kiosk offers voice-guid­ed cus­tomer ser­vice in mul­ti­ple lan­guages, mak­ing it eas­i­er for both locals and inter­na­tion­als to get infor­ma­tion about city ser­vices.

– We designed the kiosk with users in mind. It pro­vides quick and easy access to guid­ance on city ser­vices, no book­ing required, says Riku­pekka Leinonen, Coor­di­na­tor at Inter­na­tion­al House Oulu.

– It low­ers the bar­ri­er to con­tact­ing the city and helps with every­day ques­tions.

The kiosk is part of BusinessAsema’s ser­vices, locat­ed at Uusikatu 52. It sup­ports sev­er­al lan­guages, mak­ing it acces­si­ble to a diverse audi­ence. It runs on the OuluBot vir­tu­al assis­tant and uses real-time speech recog­ni­tion tech­nol­o­gy devel­oped by Creoir Oy.

Inno­va­tion Man­ag­er Olli Ranta­la explains that the kiosk pilot is part of Oulu’s strat­e­gy to cre­ate smarter and more acces­si­ble pub­lic ser­vices.

For more infor­ma­tion about BusinessAsema’s ser­vices, vis­it businessasema.com.

For more infor­ma­tion, please con­tact:

• Olli Ranta­la, Inno­va­tion Man­ag­er, City of Oulu Edu­ca­tion and Cul­tur­al Ser­vices
  olli.rantala@ouka.fi
• Riku­pekka Leinonen, Coor­di­na­tor, Inter­na­tion­al House Oulu
  rikupekka.leinonen@ouka.fi
• Jaakko Mat­ti­la, COO, Creoir Oy
  jaakko.mattila@creoir.com