OuluBOT – new gen­er­a­tion dig­i­tal cus­tomer ser­vice

OuluBOT is more than a chat

The devel­op­ment of OuluBOT solu­tion aims to pro­vide a nerve cen­ter for cus­tomer ser­vice that is more mul­ti­fac­eted than tra­di­tion­al chat solu­tions and under­stands cus­tomer needs bet­ter than today. OuluBOT under­stands mul­ti­ple lan­guages and var­i­ous dialects, and can uti­lize image recog­ni­tion and spa­tial infor­ma­tion. In addi­tion, OuluBOT is capa­ble of direct­ing cus­tomer con­tacts to oth­er chat­bots or, if nec­es­sary, direct­ly to the right expert. The solu­tion will be devel­oped using inno­v­a­tive pro­cure­ment and it is devel­oped on the basis of inno­v­a­tive part­ner­ship.