OuluBOT – new generation digital customer service
OuluBOT is more than a chat
The development of OuluBOT solution aims to provide a nerve center for customer service that is more multifaceted than traditional chat solutions and understands customer needs better than today. OuluBOT understands multiple languages and various dialects, and can utilize image recognition and spatial information. In addition, OuluBOT is capable of directing customer contacts to other chatbots or, if necessary, directly to the right expert. The solution will be developed using innovative procurement and it is developed on the basis of innovative partnership.